Refund Policy
A legal disclaimer
At Wow! You Care, every card and message is created to honor caregivers and the love they give. Because of the nature of our products, please review our return policy carefully before purchasing.
Digital Products (Final Sale)
All digital products, including:
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Digital video cards
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Downloadable greeting cards
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Personalized digital content
are non-refundable and non-returnable once delivered.
Why?
Digital items are delivered instantly and cannot be returned once accessed.
If you experience a technical issue accessing your digital product, please contact us at [your support email], and we’ll help resolve it promptly.
Physical Paper Cards (Returns Accepted in Limited Cases)
We want you to be satisfied with your purchase.
Eligible Returns
Physical paper cards may be returned only if:
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The item arrives damaged, defective, or incorrect
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The card is unused, unwritten, and in original condition
Return Window
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You must contact us within 7 days of delivery to request a return.
Non-Returnable Items
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Personalized or custom-printed cards
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Cards that have been written on or used
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Clearance or final sale items
Return Process
We want you to be satisfied with your purchase.
Eligible Returns
Physical paper cards may be returned only if:
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The item arrives damaged, defective, or incorrect
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The card is unused, unwritten, and in original condition
Return Window
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You must contact us within 7 days of delivery to request a return.
Non-Returnable Items
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Personalized or custom-printed cards
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Cards that have been written on or used
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Clearance or final sale items
Refunds
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Approved refunds will be issued to the original payment method.
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Refunds are processed within 5–7 business days after the returned item is received and inspected.
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Original shipping fees are non-refundable.